AI Voice Agent for Ecommerce & D2C
A COD order that nobody confirmed is a parcel that comes back. VoiceCraft AI calls every customer before dispatch, confirms the order and the address, and tells you which ones not to ship.
- Confirms COD orders before the parcel is packed
- Verifies the address and an alternate number
- Follows up with customers who need a second call
The parcel that travels twice and sells once
A cash-on-delivery order placed at midnight is a guess until somebody confirms it. Ship it unconfirmed and a share of them come straight back — you paid the forward leg, the return leg and the handling, and sold nothing.
One short call before dispatch settles it. At a few hundred orders a day, that call has to be automatic.
The calls that protect a shipment
Before dispatch, during delivery, and after the customer has the parcel.
COD confirmation
Call before the order is packed, confirm the customer still wants it, and mark the ones to hold — captured as a field your fulfilment team can filter on.
Address verification
Read the address back, ask for a landmark and an alternate number, and correct it before the parcel is on a vehicle.
Order and delivery questions
Delivery windows, what happens on a return, how an exchange works — answered from the policies you upload, not improvised.
Customer follow-ups
Run any list that needs a second call — undelivered orders, pending payments, customers who asked to be contacted later.
Win-back campaigns
Configure a follow-up campaign for customers you are permitted to call again, with frequency caps and opt-out enforced by the platform.
The same agent on WhatsApp
The same knowledge base and the same forms answer on WhatsApp, and land in the same dashboard as the calls.
From order to delivered
Confirmation happens before anything is packed.
- 1Order placed
- 2AI call
- 3COD confirmed
- 4Address verified
- 5Dispatch
- 6Delivered
Where the outcomes go
Every confirmation, refusal and correction is captured as a structured field, exported to CSV and pushed into the tools your operations team already lives in — Zoho CRM, Google Sheets and Google Calendar — with a delivery log you can inspect when something looks wrong.
Your customers do not have to speak English
Twelve Indian languages plus English, detected during the conversation. Somebody who starts in English and slips into Hindi mid-sentence is followed, not corrected.
Frequently asked
- Can it confirm COD orders automatically?
- Yes. Upload the day’s pending COD orders and the agent calls each customer inside permitted hours, capturing a confirm-or-hold answer against every order.
- Will it correct a wrong address?
- It reads the address back, asks for a landmark and an alternate number, and captures the correction as a field before dispatch.
- Can it answer questions about returns and exchanges?
- From the policy documents you upload. Where a question is outside them the agent offers a person instead of guessing.
- Does it work on WhatsApp too?
- Yes — the same agent, knowledge base and capture forms answer on WhatsApp, with conversations in the same dashboard as your calls.
Stop shipping orders nobody confirmed
One call before dispatch, on every COD order, without adding a single telecaller.
Or see what it costs and everything it does.