AI Voice Agent for Hospitals & Clinics
Never miss an important patient call. VoiceCraft AI answers the routine ones — appointments, timings, doctor availability — and puts the rest through to your staff.
- Answers when the reception desk is with a patient
- Books and reschedules against a real calendar
- Transfers anything clinical to a person
The reception desk cannot be in two places
Your front desk is already with a patient when the phone rings. The caller wants a slot on Thursday, or the OPD timing, or to move an appointment — none of it needs a trained receptionist, and all of it is lost if nobody picks up.
VoiceCraft AI takes the routine call so the desk can stay with the person in front of it, and hands over the moment a conversation needs a human being.
What it handles on the line
Configured from your own OPD schedule and clinic information, so nothing is answered from guesswork.
Appointment booking
Collects who the appointment is for and what it is about, offers slots your Google Calendar shows as free, and confirms — two callers can never hold the same slot.
Rescheduling
Finds the existing booking, offers alternatives from the same live calendar, and updates the event.
OPD timings and availability
Which doctor sits on which day, department timings, when the lab opens — answered from the schedule your clinic uploads.
No-show callbacks
Run an outbound list of patients who missed an appointment and offer them the next available slot the same evening.
Patient details, captured
Name, age, contact number, the reason for the visit — filled into your form during the conversation and validated as they are taken.
Human hand-off
Anything clinical, urgent, or simply asked for goes to a person. The agent says so out loud and transfers the live call.
How an appointment call goes
Patient asks for a slot; the agent does the rest without ever offering a time that is taken.
- 1Patient calls
- 2Details collected
- 3Calendar checked
- 4Free slot offered
- 5Appointment confirmed
- 6Staff notified
It answers from your documents, not from itself
Upload approved PDFs, DOCX or CSV files — department lists, OPD schedules, preparation instructions — and the agent answers from those. Where a question is outside them, it says so and offers a person rather than improvising.
Your customers do not have to speak English
Twelve Indian languages plus English, detected during the conversation. Somebody who starts in English and slips into Hindi mid-sentence is followed, not corrected.
Frequently asked
- Can it book and reschedule appointments?
- Yes. With Google Calendar connected it reads free/busy times, offers only open slots, refuses dates in the past, and writes the confirmed appointment into the calendar.
- Will it give medical advice?
- No. It answers from the documents your hospital uploads — timings, departments, procedures, preparation instructions — and transfers anything clinical to your staff.
- What happens when a patient asks for a person?
- The agent tells them it is connecting somebody and transfers the live call to the number you configure.
- Which languages can patients speak?
- Twelve Indian languages plus English, detected during the call, so an elderly patient is never forced into English.
Give your patients a reception line that always answers
Routine calls handled, clinical ones handed over — and your desk free for the patient in front of it.
Or see what it costs and everything it does.