AI Voice Agent for Logistics & Delivery
A failed delivery usually starts with an unanswered call. VoiceCraft AI reaches the customer before the rider leaves, confirms they will be there, and reschedules the ones who will not.
- Confirms availability before the vehicle is loaded
- Reschedules failed attempts without a human dialling
- Collects delivery feedback as structured fields
Every failed attempt is paid for twice
The rider reaches the address and nobody is home. The trip cost you once on the way out and again on the way back, and the customer is annoyed either way.
One confirmation call the evening before removes most of it — but at your volumes, nobody is making that call. VoiceCraft AI makes all of them.
The calls around a delivery
Before the attempt, after a failure, and once it is done.
Delivery confirmation
Call ahead and ask whether the customer will be at the address in the delivery window — and record the answer against the shipment.
Rescheduling after a failure
Work the failed-attempt list and collect a time the customer will actually be there, instead of sending the same rider back blind.
Address and landmark checks
Confirm the address, ask for a landmark, capture an alternate contact — the details that turn a lost hour into a clean delivery.
Delivery feedback
Call after the drop and ask how it went, with the answers captured as fields you can report on rather than free text.
Field service calls
The same agent handles routine customer communication for installations, pickups and service visits.
Complex calls to a person
A dispute or a complicated address goes to your support team on the live call, with what was already said captured.
One shipment, one confirmation
The call that removes a second trip.
- 1Shipment
- 2AI call
- 3Availability confirmed
- 4Window agreed
- 5Delivery
- 6Feedback
Your customers do not have to speak English
Twelve Indian languages plus English, detected during the conversation. Somebody who starts in English and slips into Hindi mid-sentence is followed, not corrected.
Frequently asked
- Can it confirm deliveries before dispatch?
- Yes. Upload the day’s shipment list and run it as an outbound campaign inside permitted calling hours; each customer’s answer is captured against the shipment.
- Can it reschedule a failed delivery?
- Yes. The agent asks for a time the customer will be available and records it as a structured field your operations team can act on.
- What if a customer only speaks a regional language?
- Twelve Indian languages plus English, detected during the call rather than assigned in advance.
- Where do the answers land?
- In your capture form, exportable to CSV and pushable to Zoho CRM or Google Sheets as each call ends.
Make every delivery call count
Confirm before the vehicle leaves, and stop paying for the same trip twice.
Or see what it costs and everything it does.