AI Voice Agent for NBFCs & Financial Services
Automate the high-volume conversations a collections or sales floor can never finish — payment reminders, loan enquiries and renewal follow-ups, inside the rules.
- Runs reminder and renewal lists at volume
- Pre-qualifies loan enquiries before a human calls
- Calling windows, DND and opt-out enforced by the platform
The dialling list is always longer than the floor
Reminders, renewals and enquiry qualification are structured conversations with a fixed script. They are also the ones that decide the month — and there are always more of them than there are people to dial.
VoiceCraft AI runs those conversations at volume, records every one of them, and brings a human in the moment the call stops being routine.
Where it carries the volume
Structured, scripted, repeatable calls — with a person always one step away.
EMI and payment reminders
Work a due-list at scale, confirm the customer has understood, and capture what they said they would do and by when.
Loan enquiry qualification
Amount, tenure, purpose, documents in hand — asked and recorded before an officer spends a minute on the file.
Renewal and lapse follow-ups
Contact customers approaching a renewal date, and follow up on lapses where your policies allow that call to be made.
Information collection
Structured fields, validated as they are captured, exported to CSV or pushed into Zoho CRM and Google Sheets.
Appointment scheduling
Book a branch visit or an officer call-back into a genuinely free slot on your connected calendar.
Escalation to a person
A dispute, a hardship case, or a customer who simply asks — announced and transferred to your team on the live call.
A reminder campaign, end to end
Every step logged, recorded and transcribed.
- 1Due list
- 2Calling window
- 3AI call
- 4Response captured
- 5Escalation if needed
- 6CRM
Controlled calling, enforced by the platform
Outbound campaigns do not run on trust. These controls are part of the platform, not a setting your team has to remember.
- TRAI calling windows — nothing dials outside permitted hours
- DND checking before a campaign runs
- Per-number frequency caps and retry limits
- Opt-out honoured the moment it is heard
- Full recording and transcript for every call
- Human escalation available on any conversation
Your customers do not have to speak English
Twelve Indian languages plus English, detected during the conversation. Somebody who starts in English and slips into Hindi mid-sentence is followed, not corrected.
Frequently asked
- Is outbound calling compliant?
- The platform enforces TRAI calling windows, DND checks, per-number frequency caps, retry limits and immediate opt-out. Those are platform controls, not optional settings.
- Can it handle EMI reminders at volume?
- Yes. Upload the due list and run it as a campaign; each call is recorded, transcribed and captured against the customer.
- What about conversations that need a person?
- Financial conversations should run on your approved scripts and knowledge base, with escalation available. The agent transfers the live call whenever the conversation stops being routine.
- Where does the captured information go?
- Into structured fields you define, exportable to CSV and pushed to Zoho CRM or Google Sheets as the call ends.
Automate the routine calls. Keep your team on the customers.
High-volume conversations handled inside the rules, with a human always one step away.
Or see what it costs and everything it does.